Maestría en Ingeniería Industrial
URI permanente para esta colecciónhttp://hdl.handle.net/11349/19
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Ítem Modelo multiobjetivo para la optimización del proceso productivo de sistemas de iniciación(Universidad Distrital Francisco José de Caldas) Bocanegra Florián , Daniela; López Santana, Eduyn Ramiro; López Santana, Eduyn Ramiro [0000-0001-7670-7756]The company dedicated in Colombia to manufacturing and marketing weapons, ammunition, explosives, and blasting accessories by constitutional mandate, presents the need to establish a multi-objective model to maximize profits, minimize production costs, and optimize the production and storage capacity of initiation systems (electrical and electronic detonators), thus complying with the operational plan established by the presidency and the monthly production schedules, also to guarantee the supply of the country's infrastructure, quarries, roads, and mining exploitation clients. In this regard, a multi-objective model is proposed for production optimization, focused on planning, which includes the supply chain for the detonator-type products manufactured there, taking into account the criteria of production, storage, capacity, and delivery of products to customers, in order to facilitate senior management decision-making to meet the sector's product needs in the national market. The model will help control variables involved in the process, such as demand, logistics, security, costs, inventory, and quality, and will also help comply with regulations issued by the Colombian Department of Arms, Ammunition, and Explosives Control (DCCA). This multi-objective model, applied to the production process of initiation systems (detonators), will be developed based on a mathematical model that will ensure resource optimization and cost minimization, creating value for customers.Ítem Sistema de planeación de mantenimiento de racks basado en Inteligencia Colectiva. Caso empresa embotelladora de bebidas azucaradas.(Universidad Distrital Francisco José de Caldas) Castiblanco Hernández , Diego Alfredo; Álvarez Pomar, LindsayCompanies that sell consumer products often handle large amounts of inventory. This type of business has favored the development of maintenance systems that allow the proper use of spaces to guarantee daily operation. This work analyzes the case of a company that is dedicated to the sale and marketing of sugary drinks, which maintains its inventory in warehouses with vertical metal structures located in different departments of the Republic of Colombia. The good condition of these structures determines the availability of the maximum storage capacity of the warehouses and therefore, that the operation will be carried out without restrictions; However, despite the efforts to keep them always available, there is an intrinsic deterioration in the operation caused by externalities such as blows and overloads on the structure that can affect it in a wide range of possibilities from a minimal affectation to its coating, to leaving it out of operation. To carry out the diagnosis and determine the state of the structures, direct observation and specific knowledge about them is required, which would require that each warehouse have expert maintenance personnel specifically dedicated to that, which would mean a large investment since for the model of the company has a maintenance company that is in charge of these tasks for all the wineries in the country. This is where the question arises: ¿How to take advantage of the collective intelligence of the warehouse staff of a sugary beverage company to contribute to the diagnosis of preventive and corrective maintenance needs of metal storage structures so that they are more agile and precise? This work proposes a solution to this problem through condition-based maintenance planning, using a tool that takes advantage of the collective intelligence of the sugary beverage company, so that more agile diagnoses can be made to avoid progressive deterioration of the structures, without requiring a team dedicated to each warehouse. With the information collected on the damages and a heuristic with project tools for planning activities, the evaluation of the impact on time and cost of the implementation is carried out.Ítem Herramienta tecnológica basada en el modelo RCM para el mantenimiento de vehículos de transporte masivo Euro 6(Universidad Distrital Francisco José de Caldas) Peña Mora, Henry Eduardo; Rodríguez Rojas , Luz Andrea; Quintero Montaña, Henry; Rodríguez Rojas, Luz Andrea [0000-0003-0312-1177]; Quintero Montaña,Henry [0000-0003-0752-6315]]Implementing a technological tool based on the RCM model in Bogotá’s mass transit system will improve the reliability and availability of the Euro VI vehicle fleet. In addition to contributing to the reduction of pollutant emissions, this tool will facilitate decision-making through a predictive maintenance approach, positively impacting service levels and reducing costs associated with vehicle downtime. As a pilot test, this approach is expected to serve as a reference for large-scale implementation in Bogotá’s transport system, bringing an innovative approach to the corporate maintenance strategy.Ítem Scrum-EVM: un método de control para proyectos con metodología scrum basado en la adaptación de las medidas de rendimiento de EVM a los principios ágiles(Universidad Distrital Francisco José de Caldas) Hinestroza Obregón, Edilberto; Rueda Velasco, Feizar Javier; Rueda Velasco, Feizar Javier [0000-0002-0109-9204]The present work, entitled "Scrum-EVM: A control method for projects with the Scrum methodology based on the adaptation of Earned Value Management (EVM) performance measures to agile principles," has the general objective of developing a control method that integrates agile principles with the EVM method in Scrum project management. The underlying problem in this context lies in the lack of identification of project control methods using the Scrum methodology that are aligned with the principles of agile. This lack often translates into deficiencies during the project control phase by not assigning the necessary value to the most relevant performance measures in an agile environment. The proposal is to address this problem through a mixed methodology for model development, thus allowing a rigorous and measurable analysis of the efficiency of the proposed method. The research seeks not only to establish a theoretical framework that merges EVM principles and agile practices, but also to identify and adapt performance measures that are critical to the success of agile projects. This comprehensive approach aims to improve the control phase in agile projects, contributing to the advancement and optimization of project management in dynamic and changing environments. During project development, Scrum performance measures were successfully identified and adapted to earned value management (EVM) metrics based on a comprehensive literature review and correlation analysis. This led to the creation of a specific control method for agile projects based on agile principles such as early and continuous delivery of valuable products, acceptance of changes in requirements, and frequent delivery of functional products. The adaptation of EVM metrics to agile principles, including their structure and graphical representations, established the basis for the development of the SCRUM-EVM method, consolidating it as an effective tool for agile project management by measuring both the functional value delivered to the customer and the actual team effort. The validation of the method through Monte Carlo simulation demonstrated its ability to measure and project performance in agile projects with high accuracy, underlining the importance of key metrics such as Agile Planned Value (APV), Earned Functional Value (EFV), and Agile Actual Effort (AAE), and confirming the statistical stability of the metrics, ensuring the reliability of the generated projections. It is concluded that the implementation of SCRUM-EVM in agile projects integrates the flexibility of Scrum with the precision of EVM, providing a structured framework to measure progress, team efficiency, and value delivery in a continuous manner. It is ideal for software development and digital environments, although its flexibility allows it to be adapted to other contexts. By incorporating projection metrics, it facilitates informed decision-making, ensuring alignment with strategic business objectives and customer expectations.Ítem Diseño de un modelo digital integrado y eficiente para la gestión de servicios financieros en una Fintech en la ciudad de Bogotá(Universidad Distrital Francisco José de Caldas) Moreno Bernal, Christian Andrés; Medina García, Víctor Hugo; Ospina Usaquén, Miguel Ángel; Moreno Bernal, Christian Andrés [0009-0008-5616-326X]; Medina García, Víctor Hugo [0000-0002-0989-8676]; Ospina Usaquén, Miguel Ángel [0000-0001-5335-1910]The constant growth of organizations focused on a new digital ecosystem enables the digitalization of financial processes and services, which are fundamental in value creation. This implies a transformation in business relationships and the integration of digital business networks, becoming a key factor of competitiveness in the Fintech sector through the development of new digital models. This research explores, as a case study, a Fintech company in the city of Bogotá. It begins with the identification of its current business model for financial services management, followed by an analysis and evaluation. The final result is the design of a digital business model for financial services management that impacts value creation, capture, and delivery, with pillars of integration and efficiency. The design is supported by an enterprise architecture approach as a reference pillar for the digital model design, allowing for the alignment of strategic objectives with technological and operational capabilities. As a result, the design of a digital business model will be developed to optimize the financial services management of Souberbank, generating an impact on value creation, capture, and delivery, with pillars in technological integration, enterprise architecture, and efficiency.Ítem Optimización del proceso de recolección de fruto de palma de aceite en cultivos de pequeños productores del departamento de CasanareRuiz Nieto, María Paula; López Santana, Eduyn Ramiro; López Santana, Eduyn Ramiro [0000-0001-7670-7756]The research project presented below aims to design a routing model to optimize the oil palm fruit harvesting process for small producers in the department of Casanare by reducing execution times. It is based on the fact that established routes in small plantations are usually determined experimentally and that harvested oil palm fruit bunches must be collected as quickly as possible in order to improve properties such as weight and acidity, allowing farmers to achieve a higher income from the product sold to the processing plants responsible for the transformation of this raw material. The project is proposed to be addressed through the following three phases: Research design, Pilot case application at the Agroinversiones PAMARA plantation located in the municipality of Villanueva Casanare, and finally, decision-making based on the analysis of the results obtained.Ítem Modelo multiobjetivo de ruteo e inventarios capacitado de plaguicidas en la Sabana de Bogotá(Universidad Distrital Francisco José de Caldas) Ruíz Bermúdez, Oscar Mauricio; López Santana , Eduyn Ramiro; López Santana, Eduyn Ramiro [0000-0001-7670-7756]This project addresses the problem of inventory management and routing from a multi-objective perspective, seeking to impact the associated logistics costs and profit margin in the supply chain of SMEs that manufacture phytosanitary products such as pesticides. IRP models seek to optimize the costs associated with storage and transportation according to the restrictions of the characterized supply chain (demand, plant capacity, vehicle capacity, available inventory, quantity of product to be delivered), seeking to meet the needs of customers for the defined horizon. Within the development of this project, different solution methods used in the consulted literature were evaluated and a heuristic was developed that allowed obtaining efficient results in terms of logistics costs and use of computational resources.Ítem Propuesta de una arquitectura de datos abiertos referentes a inventarios turísticos y características de comunidades anfitrionas en Colombia(Universidad Distrital Francisco José de Caldas) Beltrán Martínez, Ronald Sneyder; Rodríguez Rojas, Luz Andrea; Lara Silva, Marcia Ivonne; Rodríguez Rojas, Luz Andrea [0000-0003-0312-1177]The development of a Smart Tourist Destination (STD) involves engaging in a management process supported by the use of technology to enhance the tourist experience, while also addressing the needs and requirements of host communities. In this sense, one of the main objectives of STDs is to ensure the sustainability of tourism in all its dimensions: economic, environmental, and sociocultural. Open tourism data is a fundamental component of an STD. Specifically, open data related to tourism inventories and the characteristics of host communities makes it possible to identify their needs and limitations, thus facilitating the formulation of policies that promote their protection, conservation, and the improvement of their current conditions. However, there is a widespread lack of this type of data at a global level, partly due to the predominant focus on enhancing the tourist experience, which centers on the traveler's perception and economic aspects. Additionally, it has been observed that open tourism data, as in other sectors, faces further challenges, such as the large number of data structures used by different publishers. This diversity hinders data reuse, particularly in the development of technological applications. This research proposes an architecture that addresses these issues by establishing standards and guidelines for the creation of open data sets on tourism inventories and host community characteristics. It applies quality and interoperability criteria and aligns with the features of Colombia’s Open Data Portal for publication purposes—all with the aim of maximizing their reuse in technological developments.Ítem Diseño de un modelo estratégico para el seguimiento y control de proyectos en la oficina de TIC de las entidades de la rama judicial del poder público(Universidad Distrital Francisco José de Caldas) Vásquez Parra, Maira Alejandra; Palacios Osma, José Ignacio; Palacios Osma, José Ignacio [0000-0003-4701-4373]This thesis aims to design a strategic model for the monitoring and control of Information and Communication Technology (ICT) projects in the justice sector, using the Balanced Scorecard (BSC) approach. Within the context of the Attorney General’s Office of Colombia (fiscalía general de la Nación, FGN), the proposed model seeks to address critical challenges related to strategic alignment, transparency, and sustainability in ICT project management. The objective is to ensure that such projects align with institutional goals and contribute to the organization’s mission and vision. The methodology is based on the Design Science Research (DSR) framework to adapt the BSC to the specific needs of ICT projects in public sector environments. The model incorporates four perspectives: Financial, Customer, Internal Processes, and Learning and Growth. Each perspective is associated with key performance indicators (KPIs) that enable detailed project monitoring, facilitate informed decision-making, and support accountability to both internal and external stakeholders. As a result, the model is expected to foster more efficient project management aligned with the strategic priorities of the institution. Furthermore, this thesis provides a solid foundation for future research and practical applications in other public sector entities. The model's contribution lies in its potential to enhance sustainability and innovation capacity in ICT project management within the public sector, promoting more efficient use of resources and greater impact on end users.Ítem Modelo de innovación para el servicio de apoyo a mipymes del laboratorio de manufactura y diseño avanzado (lamda) de la Universidad Distrital Francisco José de CaldasRodriguez Feliciano , Cristian Camilo; Montaña Quintero, Henry; Montaña Quintero, Henry [0000-0003-0752-6315]Micro, Small, and Medium Enterprises (MSMEs) are a key sector for Colombia’s economic and sustainable development. However, these businesses exhibit a low level of innovation, limiting their growth potential and competitiveness. As part of national and district government strategies to support the achievement of the Sustainable Development Goals (SDGs) through academia, the Advanced Manufacturing and Design Laboratory (LAMDA) at Universidad Distrital Francisco Jose de Caldas plays a crucial role in Bogotá’s innovation ecosystem. LAMDA is equipped with cutting-edge technologies that can facilitate MSME innovation. However, to provide effective support, LAMDA requires a tailored innovation model specifically designed for MSMEs. The proposed research aims to design an innovation model for LAMDA to assist MSMEs in enhancing their innovation capacity. This study has the potential to contribute to the development of an effective innovation model for Colombian manufacturing MSMEs. Such a model can be leveraged by LAMDA and other actors within the innovation ecosystem to support MSMEs in their innovation efforts. This research is significant as it can help improve innovation among Colombian MSMEs by addressing barriers that hinder their ability to innovate, thereby enhancing their growth potential and competitiveness. The study will be conducted in three phases, employing a combination of qualitative and quantitative methods. The expected outcomes will contribute to the development of an effective innovation model for manufacturing MSMEs. The proposed research scope ensures feasibility and aims to generate relevant insights for Colombian manufacturing MSMEs.Ítem Optimización con un modelo IRP multiobjetivo de la cadena de suministro de perecederos para los Fast Food Restaurant, caso RANSA en Bogotá D.C.(Universidad Distrital Francisco José de Caldas) Mantilla Rosas, Javier Enrique; Orjuela Castro, Javier Arturo; Orejuela Cabrera, Juan Pablo; Mantilla Rosas, Javier Enrique [0000-0001-5283-7230]; Orjuela Castro, Javier Arturo [0000-0001-7857-5064]; Orejuela Cabrera, Juan Pablo [0000-0003-2187-0630]The main challenge in the logistics of perishable products lies in the high transportation and inventory management costs for both suppliers and customers. In addition, they face operational constraints such as specific time windows for deliveries and limited storage capacities in different supplier and customer warehouses. The present project addresses the routing and inventory problem (IRP) as a multi-objective model designed to optimize and minimize costs in the perishable food supply chain. The objective function is cost minimization, comprising transportation costs, food losses, and inventory. The solution methods of the IRP model allow optimizing the costs associated with transportation and storage, taking into account demand constraints, vehicle capacity, available inventory, quantity to be delivered, losses contemplated in the inventory costs and the number of visits necessary to supply each customer in a given planning horizon. In this project, the mathematical model proposed by Archetti [61] is used to address an inventory routing problem, modified and adapted to the requirements of a Fast Food Restaurant client in the city of Bogota. The model was solved using AMPL - Gurobi Optimizer 11.0.3. According to the number of nodes explored, it is a problem of moderate complexity, has a small Gap and the result is reliable and with quality. The average time used for the solution was 1,290 Seconds (21.5 minutes).Ítem Herramienta para gestionar insumos en proyectos de vivienda de interés social en Bogotá́ D.C., a partir de metodologías agiles.(Universidad Distrital Francisco José de Caldas) Ortiz Rodriguez, Edwin Giovanny; Manrique Lopez, Karina; Manrique Lopez, Karina [0000-0001-5573-9978]The research project focuses on the identification of a tool for supplies management in social housing projects in Bogotá D.C., with the objective of analyzing and mitigating the difficulties that affect efficiency in these processes, which often results in delays and cost overruns. Through the application of agile methodologies, the aim is to optimize input management, improving communication between teams and the response to changes in the environment of Social Interest Housing projects. The research is supported by surveys of professionals in the sector, revealing critical areas such as the selection of suppliers, the standardization of processes and the implementation of improvement actions. The results point to the adoption of an improvement guide based on the agile Scrum methodology, which can facilitate a more dynamic and collaborative approach in input management, contributing to the sustainability and success of social housing projects in the city of Bogotá D.C.Ítem Optimización de hardware y software para la implementación del algoritmo de cifrado ligero CLEFIA sobre sistema embebido PSoC(Universidad Distrital Francisco José de Caldas) Quiroga Castañeda, Laura Mayerly; Martínez Sarmiento, Fredy Hernán; Montiel Ariza, Holman; Martínez Sarmiento, Fredy Hernán [0000-0002-7258-3909]; Montiel Ariza, Holman [0000-0002-6077-3510]This paper describes the development of hardware and software optimization for the implementation of the CLEFIA lightweight encryption algorithm on a PSOC embedded system, in order to reduce the response times of encryption and decryption of information, as well as the description of the literature found related to the research topic.Ítem Diseño de un modelo para la priorización de requerimientos funcionales y no funcionales basado en el costo y el valor para las partes interesadas dentro de los proyectos desarrollados bajo la metodología scrum(Universidad Distrital Francisco José de Caldas) Gutiérrez Londoño, Julian Andrés; Rueda Velasco, Feizar Javier; Rueda Velasco,Feizar Javier [0000-0002-0109-9204]A software requirements prioritization model has been developed based on value and cost, using a binary encoding to indicate which requirements will be included in the development of a project. The approach relies on a genetic algorithm to solve the requirements selection problem. In addition, an exploratory experimentation process was carried out to identify the effect of various parameters on the performance of the model.Ítem Impacto de la configuración de la cadena de suministro piscícola en la resiliencia y pérdidas alimentarias(Universidad Distrital Francisco José de Caldas) Avila Choconta Harol Andrey, Harol Avila; Orjuela Castro, Javier Arturo; Garrido Rios, Diógenes Alexander; Orjuela Castro, Javier Arturo [0000-0001-7857-5064]; Garrido Rios, Diógenes Alexander [0000-0003-0551-3254]Fish farming has experimented with global growth, generating 92 million tons of products, contributing to food security, promoting the economic development of different countries, and giving alternatives to protein consumption (FAO, 2022). However, this development faces relevant challenges to fulfill the sustainable development objectives, especially under the high risk that could affect the stakeholders in a supply chain. In this manner, supply chain resilience has gained more attention, which justifies its application in this work to the Colombia Central Region fish farming supply chain. This approach is crucial due to the need to tackle problems as the high food losses in the fish farming sector, critical by the perishable nature of the products, and the inefficiencies in the supply chain increased by the situations generated by different disruptions. A simulation model was developed to evaluate the fish farming supply chain configuration on resilience facing disruptive events. This model serves as support for the decision-making and the design of public policies, taking into account performance measures of interest. Particularly, the model considers the inventory levels, deficits, and losses of the different actors, whose resilience is measured at recovery time, variability, and expected values. Results suggest that flexible and agile configurations have a better response in the first mile, though with the biggest food losses, meanwhile, the lean structures handle best in consumption disruptions, reducing losses and covering the demand.Ítem Análisis del rendimiento de cifrado AES/RSA con extensión de clave hash sobre sistema embebidoVargas Oviedo, Luis Alejandro; Jacinto Gómez, Edwar; Jacinto Gómez; Edwar [0000-0003-4038-8137]Information security has become a priority, exponential growth and technological developments must be supported so that their operation has reliability levels to store relevant data, and reliability levels are those required by the current environment. This is key to developing modern requirements that apply to data protection. It should be noted that the most common tool for encrypting information in code is AES (Advanced Encryption Standard), which is a block cipher algorithm that assigns binary keys and performs rounds of exchange to hide the message; on the other hand, there is RSA (Rivest - Shamir - Adleman) which is an algorithm used for key assignment. Finally, the HASH key extension function is used for cryptographic analysis to verify the authenticity and origin of the data. In this research, a source code combining AES, RSA and HASH encryption algorithms is designed to run on two hybrid acceleration units in order to compare data processing in terms of time and reliability.Ítem Propuesta de modelo de servicios en una Entidad Promotora de Salud (EPS) en Bogotá usando análisis de datos para la asignación eficiente de los recursos en los subservicios de radicación de afiliaciones, aclaraciones, incapacidades y medicina laboralArango Abella, Marlon David; Figueroa García, Juan CarlosThe main objective of Health Promotion Entities (EPS) in Colombia is to improve the health of their members by ensuring access to quality services. To achieve this, a robust data analysis system is essential to enable timely clinical and administrative decision-making. However, current information systems face limitations, such as the lack of mechanisms for rapid service delivery and inefficient data exchange between stakeholders. The literature suggests that technologies such as data mining and machine learning can transform information management in EPS. These tools facilitate the identification of patterns in large volumes of data, which would contribute to the early detection of diseases and the personalization of treatments.Ítem Mejoramiento de la productividad en la fabricación de mobiliario de oficina aplicado a la empresa IntercasterSáenz Lesmes, Astrid Marcela; Barón Velandia, JulioThis thesis aims to analyze Lean Manufacturing tools and their potential for waste elimination in the context of SMEs. Through a comprehensive review of the state of the art, it demonstrates how Lean theory has been integrated into organizational strategies as an effective problem-solving methodology, particularly in the production link of the supply chain. SMEs play a crucial role in the national economy, contributing significantly to production and job creation. However, they often face challenges related to limited resources and inefficient processes that hinder their growth and competitiveness. In this context, the application of Lean Manufacturing principles and tools could provide a viable solution to optimize their operations, eliminate waste, and consequently improve their productivity. This study is based on the implementation of Lean Manufacturing methodology in the production area of the company Intercaster to increase productivity. To achieve this, the process begins with a visit to the company’s facilities to contextualize the problem directly. At the same time, theoretical research on Lean Manufacturing is conducted, as it is a crucial focus for the project’s execution in the organization. Following this, the most appropriate processes for physical reorganization in the company are determined, based on the principles and fundamentals of this technique. Finally, the company’s production area is reorganized, enhanced, and restructured to optimize processes, prevent bottlenecks, and provide better customer service. Subsequently, the most relevant Lean Manufacturing tools will be analyzed, along with their potential impact on process improvement and waste reduction in the company. Finally, recommendations and strategies will be presented to facilitate the adoption of Lean Manufacturing in the SME sector.Ítem Modelo de innovación para el servicio de apoyo a Mipymes del Laboratorio de Manufactura y Diseño Aavanzado (LAMDA) de La Universidad Distrital Francisco José de Caldas(Universidad Distrital Francisco José de Caldas) Rodríguez Feliciano, Cristian Camilo; Montaña Quintero, Henry; Montaña Quintero, Henry [0000-0003-0752-6315]Micro, Small, and Medium Enterprises (MSMEs) are a key sector for Colombia’s economic and sustainable development. However, these businesses exhibit a low level of innovation, limiting their growth potential and competitiveness. As part of national and district government strategies to support the achievement of the Sustainable Development Goals (SDGs) through academia, the Advanced Manufacturing and Design Laboratory (LAMDA) at Universidad Distrital Francisco Jose de Caldas plays a crucial role in Bogotá’s innovation ecosystem. LAMDA is equipped with cutting-edge technologies that can facilitate MSME innovation. However, to provide effective support, LAMDA requires a tailored innovation model specifically designed for MSMEs. The proposed research aims to design an innovation model for LAMDA to assist MSMEs in enhancing their innovation capacity. This study has the potential to contribute to the development of an effective innovation model for Colombian manufacturing MSMEs. Such a model can be leveraged by LAMDA and other actors within the innovation ecosystem to support MSMEs in their innovation efforts. This research is significant as it can help improve innovation among Colombian MSMEs by addressing barriers that hinder their ability to innovate, thereby enhancing their growth potential and competitiveness. The study will be conducted in three phases, employing a combination of qualitative and quantitative methods. The expected outcomes will contribute to the development of an effective innovation model for manufacturing MSMEs. The proposed research scope ensures feasibility and aims to generate relevant insights for Colombian manufacturing MSMEs.Ítem Técnicas de agrupamiento y análisis geoespacial – estudio comparativo en la línea de emergencia en la ciudad de Bogotá(Universidad Distrital Francisco José de Caldas) Sánchez Moreno, Jhohan Andrés; Figueroa García, Juan Carlos; Figueroa García, Juan Carlos [0000-0001-5544-5937]The regulatory center of urgencies and emergencies of Bogota is the agency responsible for providing care for health incidents that occur in the city, which are attended by telephone counseling or care with an emergency vehicle (ambulance), the behavior of the system is influenced by a large number of variables that need to be analyzed for understanding, knowledge generation and identification of areas for improvement. The present work addresses the comparative study between two temporal moments of study, the first framed in the two years prior to the beginning of the COVID-19 pandemic (2018 and 2019) and the second during the pandemic (year 2020 and 2021), for this purpose the system is characterized and by means of clustering techniques and geospatial analysis techniques the comparative between the two moments of study is performed, which allows identifying the changes in the behavior of the incidents and the care that was provided. The project is expected to deepen the knowledge of the Emergency Medical Systems -EMS, its incidence at times of high demand and thus be able to generate useful information for the development of other projects focused on improvement or for strategic decision making.