Especialización en Proyectos Informáticos
URI permanente para esta colecciónhttp://hdl.handle.net/11349/1990
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Ítem Metodología de gestión de pruebas de concepto (POC) para procesos de empaque de tarjetas en empresas del sector bancario(Universidad Distrital Francisco José de Caldas) González Florez, Angie Nathalia; Tellez Guzmán, Yuly Viviana; Rincon Rojas, Edgar Jacinto; Rincon Rojas, Edgar Jacinto [ 0000-0002-2997-8075 ]This work focuses on the design of a methodology designed for the management of proofs of concept in a bank card packaging process, the research process that was carried out is detailed in order to determine the best practices of methodologies of continuous improvement that were adopted, their compatibility analysis for the selected process and the determination of applicability.Ítem Modelo de arquitectura para analítica de datos descriptiva como soporte a la gestión y toma de decisiones a nivel comercial en PYMES colombianas(Universidad Distrital Francisco José de Caldas) Peña Muñoz, Juan Camilo; Jaramillo Moreno, Beatriz ElisaIn today's competitive business environment, small and medium-sized enterprises (SMEs) in Colombia faces constant challenges to stay relevant and achieve success commercial. One of the most critical aspects for the growth and sustainability of these organization is the ability to make informed and agile decisions that drive their performance and competitiveness in the market. The goal of this architecture model is to provide structured and effective guidance to design and implement descriptive data analytics solutions in SMEs Colombian. Based on solid principles of enterprise architecture and adapted to the specific needs and resources of SMEs, this model offers a comprehensive methodology to make the most of the potential of data in the business context. Throughout this paper, we will explore the key components of this model of architecture, from the definition of the objectives and scope of the project to the Implementation and ongoing management of the data analytics solution. In addition, they will present best practices and important considerations to ensure project success, and Maximize the impact of data analytics on management and decision-making at the global level. commercial in Colombian SMEs. In short, this architecture model provides a clear and practical roadmap for Colombian SMEs looking to harness the transformative power of data analytics descriptive in its pursuit of business excellence and sustainable growth.Ítem Modelo predictivo para mejorar la eficiencia en los tiempos de respuesta a las PQRS en una entidad de créditos de modalidad de libranza(Universidad Distrital Francisco José de Caldas) Ruano Daza, Doris Maritza; Duarte Ochoa, Sunny Angélica; Cárdenas Quintero, Beimantt Geovanni; Cárdenas Quintero, Beimantt Geovanni [0000-0003-0293-0036]Credit entities under the payroll loan modality face issues related to response times for PQRS (petitions, complaints, claims, and suggestions) due to a lack of automation in the classification and categorization of requests. This results in human errors, inadequate responses, and customer dissatisfaction. Furthermore, failure to meet response deadlines can lead to legal sanctions, financial losses, and damage to the entities' reputation. To address this issue, it is proposed to implement a predictive classification model based on keywords to automate the assignment of categories in PQRS. This model will reduce errors, optimize response times, and identify recurring patterns in requests, enabling improved customer service.Ítem Modelo para el proceso de control de cambios en empresas con madurez tecnológica en nivel de integración(Universidad Distrital Francisco José de Caldas) Rojas Rojas, Wendy Dayana; Guerrero Martínez, Maira Alejandra; Medina García, Víctor Hugo; Medina García, Víctor Hugo [0000-0002-0989-8676]According to the publication of the newspaper La República (República, 2022), Colombia is the fourth country with the highest level of technological maturity in Latin America. An important fact is that the leadership of digitalization by ICT areas is more than 37%. In Colombian organizations, within this maturity, today it is evident that when integrating IT governance with the entire company, incidents occur in productive environments, when making changes at the software, infrastructure, and security level, due to not applying a change control process. correctly, this project presents the proposal for a model based on good practices to improve change control in companies with technological maturity with a level of integration according to the Information Evolution Model (IEM), carrying out an analysis initial based on the execution of PMBOK projects (2018), where it defines that every project must have initiation, planning, execution, monitoring, control, and finally closure. A comparison is made with the good practices that define the level of change control in information technology (IT), where the main objective of change management is, therefore, to plan, analyze and evaluate the changes. to be carried out, ensuring effective and efficient processes, offering adequate continuity and quality of service, just as the good practices of the PMBOK define a series of activities (having an Entry, Planning, Implementation, Verification, and Improvement) that must be taken into account for a change control process in the area of information technology (IT). Based on the ITIL (2011) and PMBOOK (2018) guide, a Change Control improvement model is proposed where the items that must be considered in a company with technological maturity level 3 are defined to correctly apply a Change Control process.Ítem Prototipo de aplicación móvil para la gestión de procesos de fidelización de clientes en empresas prestadoras de servicios de bellezaDomínguez Barbosa, Laura Alejandra; Calderón Villalba, Daniel Felipe; Cárdenas Quintero, Beitmantt Geovanni; Domínguez Barbosa; Laura Alejandra [0000-0001-8522-9346]; Calderón Villalba; Daniel Felipe [0009-0007-1768-6909]; Cárdenas Quintero; Beitmantt Geovanni [0000-0003-0293-0036]The Colombian economy has shown favorable growth in recent years, with key sectors such as beauty services standing out, leading the region with above-average earnings. This development has driven a steady increase in the number of companies within the sector, resulting in heightened competition. Consequently, businesses face the need to implement customer loyalty programs that enable them to differentiate themselves in the market, foster loyalty, and optimize their revenues. In this context, it is proposed that the use of information technology (IT) tools can be a key factor in optimizing the management of customer loyalty processes in companies within this sector. As a starting point, a review of previous studies on relationship marketing strategies and customer loyalty was conducted, which established the foundation for designing data collection instruments. This process involved a representative sample of 200 customers and 25 establishments in the beauty services sector in Bogotá. Subsequently, an analysis of technological trends related to software architecture, database modeling, and UX/UI design was carried out. This analysis, combined with findings from the exploratory phase, formed the basis for designing a mobile application prototype aimed at improving and optimizing the management of customer loyalty processes in these businesses. Finally, the prototype underwent a validation process by experts in the beauty services sector. The purpose was to determine whether the prototype meets the sector's needs and whether it promotes interest in the implementation of such tools within organizations to enhance and optimize their processes.Ítem Plan estratégico para la implementación del dominio de Gestión de Seguridad de TI definido en el Modelo de Gestión y Gobierno de TI – MGGTI del Marco de Referencia de Arquitectura Empresarial – MRAE dispuesto por MinTICMallama Campo, Juan Diego; Jaramillo Moreno, Beatriz ElisaThe project to be developed aims to develop a strategic implementation plan based on the MinTIC–MRAE Enterprise Architecture Reference Framework for the Security Architecture domain of the IT office of a public entity. To this end, a review of the state of the art and the literature related to the guidelines presented by MinTIC and the reference frameworks of COBIT, ITIL and parts of the ISO/IEC standards in terms of information security, from which the MRAE groups Particular guidelines that must be mandatory in state entities as stipulated in the Digital Government Policy (MAE.G.AS Security Architecture Domain, 2023),Ítem Diseño de un sistema de gestión del conocimiento basado en CommonKADS para el área de innovación de una compañía ITOrtiz Velasquez, Rafael Augusto; Cubillos Avila, Camilo Adolfo; Cárdenas Quintero, Beitmantt; Cárdenas Quintero, Beitmantt Geovanni [0000-0003-0293-0036]The objective of this work is to design a Knowledge Management System (KMS) for project managers in the innovation area of an IT company, aimed at optimizing the capture, storage, updating, and utilization of key knowledge during project execution. Based on surveys and interviews with experts, the current needs and tools were identified, which informed the creation of detailed workflows for capturing lessons learned, version management, and system usage measurement. The KMS seeks to enhance the technological maturity of the innovation area by facilitating knowledge transfer and improving efficiency in project management. The final phase will involve selecting experts to conduct a validation assessment of the system, ensuring its alignment with the needs of the innovation area.Ítem Diseño de una metodología para reducir la sobrecarga de información en las organizaciones empresariales.(Universidad Distrital Francisco José de Caldas) Motta Sánchez, Juan David; Rincón Rojas, Edgar Jacinto; Rincón Rojas, Edgar Jacinto [0000-0002-2997-8075]By reviewing the existing literature on topics such as information overload, knowledge management and other related areas, together with the application of Lean methods, the aim is to build a lean model to reduce information overload in organizations by generating a simple methodology that can be used by any professional to avoid typical problems such as loss of knowledge and control over information, processing times or paralysis in decision making.Ítem Diseño de una metodología para reducir la sobrecarga de información en las organizaciones empresariales.Motta Sanchez, Juan David; Rincón Rojas, Edgar JacintoBy reviewing the existing literature on topics such as information overload, knowledge management and other related areas, together with the application of Lean methods, the aim is to build a lean model to reduce information overload in organizations by generating a simple methodology that can be used by any professional to avoid typical problems such as loss of knowledge and control over information, processing times or paralysis in decision making.Ítem Modelo de gestión del conocimiento en el área de ingeniería de una empresa de desarrollo de software en Colombia(Universidad Distrital Francisco José de Caldas) Rojas Díaz, Nixon Herney; Medina García, Víctor Hugo; Medina García, Víctor Hugo [0000-0002-0989-8676]The company XYZ Colombia specializes in the development of computer solutions aimed at the financial sector. Within the organization, the engineering area plays a crucial role in designing, developing and implementing IT and technology solutions for various financial institutions both nationally and internationally. However, a leak of intellectual capital and tacit knowledge has been observed within the engineering area of company XYZ. This tacit knowledge, which includes insights, experience, and practical skills, is an invaluable asset to the organization. To address this situation, measures have been implemented to protect and preserve this knowledge, turning it into explicit knowledge that can be easily expressed and shared through documents, images and recordings. Importantly, knowledge management goes beyond simply documenting lessons learned or recording handover sessions at the end of a key collaborator's contract. It is a continuous process that involves the identification, creation, capture, sharing and use of knowledge at all stages of a project. Therefore, it is essential to avoid making the mistake of considering knowledge management as a static process and limited only to the end of the projects or the departure of the collaborator. Instead, it must be systematically integrated into all company activities to maximize its effectiveness and contribution to organizational success. The main objective of this project is to design and propose a knowledge management model for the engineering area of the company XYZ. This will address the issues related to knowledge loss, ensuring that this crucial resource is managed effectively. The focus is on creating an environment of trust that motivates people to share their knowledge and pay attention to the experiences of others. The implementation of this model will facilitate the use of the experience and knowledge of the project team and other stakeholders in each of its stages. This will be achieved through the use of knowledge management tools and techniques, which focus on interactions between people, as well as information management tools and techniques, which allow the transformation of knowledge for later sharing within the organization.Ítem Propuesta de modelo de selección de metodologías para adopción de una arquitectura empresarial en organizacionesPalacios Guerrero, William Dario; Pedraza Castiblanco, Luis EnriqueIn this document the construction of a selection model proposal that seeks to facilitate the choice of the most appropriate adoption methodology of an Enterprise Architecture (AE) for an organization was made, taking into account the characteristics of this as they are size, unit of business and knowing that there are different Frameworks supported by different methodologies, which have both strengths and weaknesses. Research on the current state of the main frameworks of business architectures was carried out to describe the strengths and weaknesses of each of the methodologies that support them, and the characteristics of the different organizations were analyzed to identify which are decisive when establishing what is the best adoption methodology. At the end of this project, a proposal for a selection model was generated that allows choosing the most successful Framework for the organization that aims to implement an Enterprise Architecture. This result contains the theoretical revisions, valuations for the evaluation criteria and filter of the selected enterprise architecture Framework.Ítem Plan de caracterización de tecnologías de la industria 4.0 dentro del marco de la transformación digital aplicado al área de gestión por procesos de una fiduciariaGaitán Sánchez, Jaime Alejandro; Cárdenas, Beitmantt GeovannyThis project proposes a plan for the characterization of industry 4.0 technologies, providing a proposal based on the strategic objectives and the organizational components of the Process Management area of a Trustee, which will allow it to diagnose, redesign and improve its processes in the development of the products and/or services and their interactions between the interested parties that are involved with the company, based on its installed capacity. In this way, obtain a better performance and yield for the fulfillment of its goals and the generation of competitive advantage that drives the organization, under the context of the framework of the Digital Transformation processes.Ítem Diseño de un prototipo web para la venta de productos agrícolas de pequeños agricultoresVelandia Montaño, Cristian Andrés; Prieto Molano, Jeison Steven; Cárdenas Quintero, Beitmantt Geovanni; Cárdenas Quintero, Beitmantt Geovanni [0000-0003-0293-0036 ]At present, small farmers or peasants in some remote areas of the country base a large part of their work on selling their crops wholesale or retail within their towns or villages. Despite this great work carried out by them, sales methods within the country or large cities are carried out by third parties, this is due to a lack of knowledge of information technologies or because the cost-benefit ratio is not relevant to them, including other factors such as poor and non-existent access routes and marketing monopolies. One of the tools to provide a solution to the outsourced sales process is the use of information technologies with a sales model that will allow them to improve their commercial conditions without going through intermediaries. Therefore, the aim of this project is to design a prototype web application for making and managing direct sales of their harvested products to any person or company. The prototype application will allow them to upload photographs of each of their crops, descriptions of their products and the price that each farmer considers should be sold, and thus be able to improve their commercial conditions.Ítem Metodología de elección de infraestructura nube o hosting local para un servicio webAlarcón Díaz, Juan David; Rincón Rojas, Edgar Jacinto; Rincón Rojas, Edgar Jacinto [0000-0002-2997-8075]In today's IT solutions market, there are different methods and providers for the virtualization, automation and implementation of IT solutions, whether assisted, autonomous or remotely managed. A company whose infrastructure and services outsourcing, needs to know the advantages and disadvantages of each environment. the advantages and disadvantages of each environment for an eventual implementation or migration of services, if necessary, in order to migration of services if necessary, to optimize its processes and have an efficient and always available technological platform.Ítem Proyecto TI basado en IoT para implementación de estrategia en tecnología inalámbricaRomero Murcia, Guillermo Javier; Cardenas Quintero, Beittmant GeovanniThis project focused on designing an automated system that allows communication between devices through a network, thus enhancing their efficiency and connectivity under the concept of the Internet of Things (IoT). This system was implemented experimentally using IoT protocols and technologies with the aim of solving a case study located at the main door of a home, in which this case is analyzed through a scenario-based methodology, where the scenario that is implemented has specifically actors called things or devices, one device is a door and the others are networked televisions. The door has the function of capturing video (streaming, continuous download) and publishing it on the home's IoT network when someone comes to visit and rings the bell, making the decision to send the image locally to the nearest television that has detected the user, when the user is inside the home and via the Internet to the user's phone, when the system detects that the user is not inside the house. For this purpose, a source code based on the Python programming language was proposed, which was installed on some Raspberry Pi3 (RPi3) with a Raspbian Stretch with Desktop operating system, which will help to capture the video, display the video on televisions or screens and detect the person who is inside the house.Ítem Estrategia metodológica para la migración del ERP a SAP en las franquicias de la compañía Locatel ColombiaGarcía Tovar, Carlos Orlando; Rojas Pardo, Rodrigo; Cárdenas Quintero, Beitmantt Geovanni; Cárdenas Quintero Beitmantt Geovanni [0000-0003-0293-0036]The headquarters of LOCATEL LCTL is located in the country of Venezuela, there its vertical software is SAP, as in the 60 stores that are distributed throughout this country. In Colombia is located a master that is in charge of the management of the brand through the franchises in the national territory, in this structure is handled a vertical software ERP developed to the measure. In order to be able to hegemonize and centralize Locatel Master Colombia with the parent company in Venezuela, the process of migration of the tool that is in Colombia by SAP is being carried out, for that reason all its franchises must implement the same software and this generates a change in processes, activities, computer systems and roles among others. Considering this situation, an investigation was carried out that determined a methodological strategy for the future to carry out this migration by the franchisee in an orderly way. For the construction of the methodological strategy, the PESI (Laudon & Laudon) and PMI methodologies were used.Ítem Diseño del plan de contingencia para el área de desarrollo de software del Hospital Vista Hermosa I Nivel, basado en la metodología DRIILizarazo Lozano, Jasbleidy; Galvis Rodríguez, José Gustavo; Arévalo Arias, Rocio; Palacios Osma, José Ignacio; Palacios Osma José Ignacio [0000-0003-4701-4373]The Vista Hermosa Hospital Level I E.S.E, is a government social enterprise which currently has a software development area, it creates and support different information systems, highly relevant to the organization, because of this is quite important to ensure the availability of services that this area provides, which can be affected to any contingency that impacts negatively physical, human or technological resources. In accordance to this, it has been decided through this project, design and propose a contingency plan based on the (DRII) Disaster Recovery Institute International methodology, which will be presents to the organization, as a tool that allows they be prepared to face in the most effective way, the interruption of critical processes and ensure business continuity in the area in question.Ítem Modelo de pruebas basado en técnicas de usabilidad soportado en estándares y normas de calidad en proyectos de desarrollo software para la empresa SQDMPastes Urbano, Lina María; Cardenas Quintero, Beitmantt GeovanniThis research was conducted with the aim of generating a quality model that integrates elements to evaluate the usability of the software products delivered by the company SQDM and improve customer satisfaction. Evaluating the quality of software products is important for both the companies that develop them and the customers who receive them, since this validation process allows identifying whether the product meets the needs raised by the customer and presents the minimum conditions for its optimal functioning. An important aspect to evaluate during the quality process is the one referring to the usability issues of the product and it has become a fundamental point given that software products are increasingly present in people's daily lives and having usable software to improve the user experience: minimizing the need for technical support and reducing additional training. To carry out the work, a theoretical analysis of the models found in the state of the art was carried out with the aim of identifying the most representative elements on the measurement of usability. Once this information was identified, the model was developed based on a questionnaire that allows validating the usability characteristics that allow delivering an optimal product and improving the end user experience. To validate the model, an expert validation was carried out through a survey from which it was concluded that in their perception the proposed model will help improve the quality of the products. In addition, it was implemented during a test cycle, which allowed identifying, reporting and correcting errors associated with usability. With this research, it is planned to improve the quality processes that the company currently has by standardizing the application of usability tests.Ítem Propuesta de un modelo de ejecución de pruebas enfocado a dispositivos electrónicos con mensajería base 24 para ATHRojas Galindo, José Camilo; Roso Fonseca, Maria Teresa; Zamora Ortega, Sandra Viviana; Montenegro, CarlosToday there are companies (they can be in-house, that means they test their own developments or they can be providers which are human talent that function as tests factory) that are devoted to software testing based on different methodologies that are adaptable to several business areas, but electronic devices with Base 24 messaging require a special kind of testing, a deeper analysis which is not fully contemplated in the existent models. In this project we executed an analysis on the existing tests model from ATH, used for testing in such devices, in order to raise a proposal for a test execution model that contributes to an increased assurance, guided by the ISO 25000. This improvement was raised after conducting an inquiry and investigation with each of the areas and parts to be taken into account to find the advantages and disadvantages of the existing standard tests model. He sought to establish a proposal seeking a more effective, efficient and agile model to have the best results for testing such devices, achieving the goal which is to reduce the problems in Go-live.Ítem Guía para la gestión de proyectos informáticos del área de recursos tecnológicos y aseguramiento de la información en la organización TerpelCubillos Rodríguez, Elkin Joaquín; Flórez Mercado, Karen Patricia; Palacios Osma, José Ignacio; Palacios Osma, José Ignacio [0000-0003-4701-4373]The document presented below is the construction of a guide for the management of computer projects in the area of technological resources and information assurance in the organization Terpel, within which they were set as objectives; Analyze the current situation of the organization in project management, later, will define the flow of processes in this area, establishing the activities to be developed within each phase of the life cycle of a project according to the needs of the entity. This guide will become a tool to standardize the activities pertinent to project management, allowing to unify the processes and documentation that must be generated.