Modelo de pruebas basado en técnicas de usabilidad soportado en estándares y normas de calidad en proyectos de desarrollo software para la empresa SQDM

Abstract

This research was conducted with the aim of generating a quality model that integrates elements to evaluate the usability of the software products delivered by the company SQDM and improve customer satisfaction. Evaluating the quality of software products is important for both the companies that develop them and the customers who receive them, since this validation process allows identifying whether the product meets the needs raised by the customer and presents the minimum conditions for its optimal functioning. An important aspect to evaluate during the quality process is the one referring to the usability issues of the product and it has become a fundamental point given that software products are increasingly present in people's daily lives and having usable software to improve the user experience: minimizing the need for technical support and reducing additional training. To carry out the work, a theoretical analysis of the models found in the state of the art was carried out with the aim of identifying the most representative elements on the measurement of usability. Once this information was identified, the model was developed based on a questionnaire that allows validating the usability characteristics that allow delivering an optimal product and improving the end user experience. To validate the model, an expert validation was carried out through a survey from which it was concluded that in their perception the proposed model will help improve the quality of the products. In addition, it was implemented during a test cycle, which allowed identifying, reporting and correcting errors associated with usability. With this research, it is planned to improve the quality processes that the company currently has by standardizing the application of usability tests.