Procedimiento para la gestión del cambio organizacional en Stefanini SAS

Abstract

In the present work of degree is developed and implemented a process for the management of organizational change from the diagnosis of the root cause of the non-compliance detected in the ISO 9001: 2015 certification audit in Stefanini SAS: "The organization has not been the correct mechanism to manage and manage changes, which may affect the Integrated Management System. ", which corresponds to the section" 6.3 planning and control of changes "of the standard, defining two types of possible changes in the process. the organization: the first are the incremental changes and the second are the changes that adapt to the numerical compliance, that the changes that occur over time, that a deeper analysis is required in the nature of the change, the responsible, the return of the investment, the risks that may arise and the fulfillment of the strategic objectives of the organization. transverse, hierarchical and convenient way.