Modelo de gestión del conocimiento para empresas de servicios de las tecnologías de la información y las comunicaciones (tic) basado en la norma iso-30401 y el modelo mipg

Abstract

The aim of this paper is to demonstrate the interrelation between the factors that affect knowledge loss and the elements that determine proper knowledge management in ICT (Information and Communications Technology) companies, focusing on the operation and development teams aimed at improving the comprehensive provision of the service. A methodology of searching and analyzing current trends addressed in the literature is used, allowing to establish approaches to knowledge management and the need for a customized management model for this field; subsequently, aspects of knowledge management and its impact on the human dimension of the internal-external client are addressed, establishing guidelines to adjust the strategic management of human resources towards knowledge management processes. In conclusion, it is expected to obtain a proposal for a knowledge management model for ICT service companies developed from existing models such as MIPG and ISO-30401 and finally the conclusions will be developed in light of these aspects.