Diseño de un sistema de indicadores para evaluar la eficiencia de los procesos en el servicio de urgencias
Fecha
Autores
Autor corporativo
Título de la revista
ISSN de la revista
Título del volumen
Editor
Compartir
Director
Altmetric
Resumen
This work aims to present a proposal of indicators that allow evaluating the efficiency of the processes in the Emergency Department. (Theoretical variables) that influence the efficiency measurement for the emergency services and identified the main objective and the processes carried out in this service; A case study was then carried out at the Surgery Society of Bogotá, Hospital de San José, where 60 variables (field variables) were taken and a process survey was performed for the contrast of both (field variables and process) With the identified In reading. The results are: classification of processes in three levels (main process, sub processes and activities), characterization of shaped sub-processes and characterization sheets as recommended by international standard ISO 9001: 2015, proposed indicators for these sub processes.