Diseño de una herramienta integral de gestión de contenido audiovisual para capacitación

Abstract

This degree project presents the design of a comprehensive audiovisual content management tool aimed at training processes in the Network Operation Center (NOC) area of ​​Azteca Comunicaciones Colombia. The project arose from the dispersion of training materials across various platforms and the lack of a progressive structure to strengthen the learning of technical staff. The methodology was developed in seven phases, including diagnosis, conceptual design, prototype development, validation, and implementation in e-learning environments. As a result, three sequential courses were structured on telecommunications network fundamentals, protocol and transmission fundamentals, and network administration tools and commands, which were integrated into Moodle and Rise Articulate. The validation demonstrates a positive reception by the target users, highlighting the tool's usefulness in onboarding new employees, updating knowledge, and improving the effectiveness of training programs. It is concluded that the proposal constitutes a significant contribution to continuing education in telecommunications and establishes a basis for future developments that strengthen the company's competitiveness and technological adaptation.