Diseño e implementación de una herramienta para Information Technology Service Management

Abstract

This project shows an ITSM solution, tailored to the needs of a company large-scale telecommunications, particularly the deployment and configuration of the GLPI tool adjusted to the requirements requested in the company, this process was achieved based on clear objectives represented in phases, which facilitated its execution and success, it designed the configuration, implementation and deployment workflows, managing to discover sources of static inventory information as well as those of dynamic or equipment inventory operating in the network, different data extraction mechanisms were proposed and a automated process for the extraction of data in a massive way, with which the process was improved asset treatment internally, finally, a server was implemented that hosts the tool, in such a way that it would be accessible to any type of user connected to the network corporate.