Modelo de Simulación Basado en Agentes para Resolver el Problema de Ruteo en el Cuidado de la Salud Domiciliaria

Abstract

Home Health care is a way of providing health services in which the medical staff commutes to the patients’ homes in order to meet their medical needs. Providing home health care services implies the routing of caregivers, which means to decide in which sequence each caregiver will visit the patients assigned to him/her. The routing of caregivers have to be done considering several optimization criteria and also considering the dynamism of home health care services. The dynamism of this service consist in the fact that new request may appear while the system is already running, therefore multiple routing scheme have to be done in the same planning horizon to better serve the new requests. This document presents an agent based simulation model which solves dynamically the caregivers routing problem accepting new request during a planning horizon. The routing schemes are made using a proposed mathematical model which aims to minimize the travel time of the caregivers and also aims to minimize the service promise to the patients. The agent based simulation model were built using a Java library named Jade, the model were tested several times in order to know the performance of the model. Finally a case study of a real provider of home health care services in Bogota is presented in order to validate the previous work.