Implementación de un modelo BPM para estandarización de los procesos en el back office a través del software Bizagi en el concesionario Renault Auto Stok

Abstract

This report reports on the activities carried out in the development of the internship as a modality of degree of Production Engineering of the Universidad Distrital Francisco José de Caldas in the company Auto Stok SAS, which had as its main objective the operational improvement of the back office through the management of business models of BPM (Business Process Management), where the fundamental factor is the Japanese concept: Kaizen or continuous improvement. Thus, through the diagnosis of the current situation, a work plan was established that allowed the standardization and adjustment of procedures in the 7 areas (Portfolio, Accounting, Treasury, Marketing, Customer Service, Human Resources, Systems) that finally allowed the establishment of control tools through management indicators. The above considering that Auto Stok is a traditional company and the resistance to change will be a factor to consider in the development of the work plan with each area.