Manual de perfiles y responsabilidades, con base en los requisitos del Numeral 6.2 de la NTC-ISO 9001:2008 para Electro Marcas Ltda.

Abstract

According to the situational currently facing our country, where the pursuit of excellence is the fundamental point that companies are directing their focus, they imposed conditions that force them to Organically restructure in order to meet the requirements of market both nationally and internationally and in this way to become competent compared to the same market. As part of these requirements, companies have chosen to look for tools that help provide full satisfaction of the requirements demanded by customers; Hence the interest part of companies working under what is known as international quality standards where human talent management is critical to providing the satisfaction that he wants to offer the customer base. This project is a response to an assessment of the breach of these quality standards by Electro Marcas Ltda., Where no specifications are the minimum requirements that must be a worker, to increase and maintain these quality standards . Based on the above is the need to develop an organizational tool for the company, which would clarify and define profiles, roles and responsibilities for all offices of the company as a starting point to achieve excellence, and get satisfaction customer requirements. Thus, this work is a set of data and information which will produce results in a manual profiles and responsibilities where thanks to the information gathered, and key research elements, among which include the description and analysis of charges, direct observations, and personal interviews, give us an outcome document, which directly contributes to compliance assurance and quality requirements, to provide customer satisfaction.