Identificación y Diseño de Procesos en el Sistema de Laboratorios en el Ambiente Universitario Actual

Abstract

In this work is developed a method about operational business to laboratories at high education entities, it is made using documented processes from national universities like Universidad Nacional de Colombia, Universidad Surcolombiana and Universidad Distrital Francisco José de Caldas. Also, in order to establishing appropriate parameters in the developing of practices into laboratories of any high education entities, it is used the international standard NTC ISO/IEC 17025. At the first chapters, it is explained the importance of the laboratories in the experimental learning, then, it will expose different alternatives for conventional laboratories, all this in order to make the research an innovation in the academy stronger. The modeling is made with the BPMN graphic notation and the description of the environment was illustrated through mind maps.