Modelo de madurez para MiPymes tecnológicas de Bogotá

Abstract

MSMEs have positioned themselves in one of the most important productive sectors for the national and international economy due to their contribution to economic growth and job creation, according to figures from the National Administrative Department of Statistics (DANE) micro, small and medium-sized enterprises in Colombia they represent 80% of the country's employment and 90% of the national productive sector, however these companies face the problem of not having methodologies, standards or guidelines that allow this type of organization to improve its way of operating.

Maturity in any organization is built through an evolution in its methodologies to manage the quality of its processes, thus improving the quality of the organization, which in the MSMEs industry can be seen as a complicated process since this type of organizations by They are generally poorly structured and in most cases they do not have qualified or certified personnel or the necessary resources (capital and infrastructure) to implement these maturity models.

To counteract this problem, a maturity model focused on Bogotá's MSMEs was defined based on a theoretical review of various models already defined, which allows identifying the current state of the organization in order to make recommendations and provide a step-by-step focused on its implementation. in the same way, it seeks to provide a point of reference that allows making strategic decisions within the organization, allowing to identify and evaluate the resignations or areas raised in this model and thus observe their possible behavior when applied in the MSMEs of Bogotá.