Planeación y documentación del sistema de gestión integrado bajo los requisitos de la NTC 9001: 2008 y la NTC 14001:2004 para la empresa comercializadora Cosecha Verde S.A.S.

Abstract

The newspaper la República argues in its article "Know the importance of having quality certification "Published on october 25, 2011 that over time the companies and institutions have generated ways of generating efficiency, effectiveness and customer, it is for this reason that the adoption of a quality management system is not a option, but a necessity, since it is vital to make strategic decisions related to the continuous improvement of an organization by promoting a process-based approach to increase customer satisfaction through fulfillment of requirements, in other words, if institutions that do not commit themselves to improvement become obsolete in the short term. (The República, 2011) For this reason, organizations of all kinds are increasingly interested in achieving and demonstrate a solid performance. Some of the sectors that have made a difference found in the area of ​​export and marketing of all kinds. According to an investigation of the Central Technical Institute la Salle E.T (ITC), almost 70% of the problems faced by exporters because of non-tariff measures is due to technical barriers to trade (OTC) and sanitary and phytosanitary measures (SPS) (Ballestero Florez, 2007) That is why the company comercializadora Cosecha Verde S.A.S., the industries and organizations directly and indirectly involved in the marketing and export are forced not only to meet national standards but apply to international standards, as their desire is to demonstrate highly safe, environmentally friendly and of high quality to cover new and better markets. The above mentioned influences the objectives of the present work of degree; what allows the search for good results in the continuous improvement, competitiveness and quality of the processes of the company comercializadora Cosecha Verde S.A. through the planning and documentation of NTC 9001: 2008 and NTC 14001: 2004, generating solutions that comply with with the commercial and social demands so that in future the company is maintained in a competitive position within the market. The document outlines the strategies, activities, guidelines and alternatives with which documentation for the adoption of an integrated management system under the requirements of NTC 9001: 2008, NTC 14001: 2004, including the legislation applicable to export activities and wholesale marketing of perishable foods.