Problemáticas interpretativas de los usuarios y/o suscriptores frente a la factura de servicio público domiciliario de acueducto en la ciudad de Bogotá

Abstract

The analysis was made of the interpretative problems presented by the users of the public aqueduct service in the city of Bogotá D.C. in the Venecia neighborhood, which has different economic sectors. The phases of the methodology used for its execution are: Bibliographic review, formulation and application of surveys to obtain primary information, analysis and tabulation of information; With the information collected, it was evidenced that ignorance of the content of the invoice causes consequences for the user and the company, the results obtained in this project denote that the interviewed users do not have sufficient tools to understand the components, they also consider that the invoice is too technical and contains unfamiliar terms which gives rise to the filing of appeals against the aqueduct company and disagreements among subscribers.