Metodología para medir la experiencia de usuario a través de métricas para el servicio de salud en Bienestar Universitario De La Universidad Distrital Francisco José De Caldas

Abstract

This project adapts a methodology for measuring user experience through metrics for the health service at the University of the District’s Student Wellness Office Francisco José de Caldas, which aids in decision-making based on structured frameworks derived from the collection of essential information for the proper delivery of the service. These metrics provide a clearer way to measure the outcomes resulting from the service provided; this information is crucial for monitoring and making sound decisions aimed at continuous improvement with a solid foundation.