Diseño de prototipo de Chatbot en Hangouts para la resolución de preguntas frecuentes de la Universidad Distrital Francisco José de Caldas

Abstract

Chatbot systems allow immediate responses to questions that exist within the process of a business or the like. The objective of the project described in this document is to allow the District University to open a new communication channel destined to the resolution of questions that frequently arise about some process of the university itself; from the creation of a Chatbot prototype deployed in Hangouts. The chatbot will be implemented using machine learning techniques so it will have a natural language processor, in this way the university community will be able to interact with it in a simple way.