Diseño para el desarrollo de un Callbot para implementación en IVR

Abstract

The objective of the project is the design of a proposal that helps to mitigate the high costs of operation and impact of indicators in the contact and solution centers due to the large volumes of calls that are not estimated in the projections, whether due to events circumstantial or by the large volumes of repetitive processes. For this it is proposed that the solution must have the possibility of integrating with an artificial intelligence engine and a voice intelligence engine that allows to communicate with the client in a natural way, finally, it must have integration with the different information databases of the clients to give a correct response to the client of the needs that arise. With the objective of optimizing the productivity of the company, leveraging its key management indicators, minimizing costs and resources and in turn achieving loyalty and satisfying customers. Call centers are being transformed with the inclusion of artificial intelligence applications that are leveraging service indicators and at the same time providing a better customer experience and an immediate solution.