Documentación para sistema de gestión de calidad para el proceso de talento humano basado norma ISO 9001 de 2015.

Abstract

The human talent process is part of the backbone of a solid and efficient organization in terms of quality, despite this, there are companies with more than 10 years of consolidation in the market, which have never contemplated within their organization the importance of documentation and / or structuring of a quality management system. Due to this situation it is evident that the key processes of these areas for the effective development of quality in the provision of service to the internal customer and those that affect the external customer are inefficient, so it is not feasible to generate a real traceability of quality in these areas, preventing the standardization of a process that allows the efficient development of the work to be executed. It is worth mentioning that this generates different situations inside and outside the organization, such as the nonconformities that are sent to the client and reach the company as PQR (Petitions, Complaints and Claims), however, since there are no tools (documentation, process standardization) that allow measuring the service, it is not known for sure what is the epicenter of this problem and if these grow or decrease according to the situations, On the other hand, there are no concepts of roles and functions, which generates confusion and internal inconveniences in the company at the time of performing tasks by position, and there is also a situation with the lack of training and evaluation of personnel, which generates recurring faults in the provision of the service. Translated with www.DeepL.com/Translator (free version)