Aplicación de la teoría de colas y ANFIS para un sistema de redes de líneas de espera con bloqueos y reprocesos

Abstract

At present, the need to increase the response capacity of queuing systems or networks from customer service to the production line is continually evident, taking into account the different factors that generate a stop for the system, which entails to a greater use of resources and consequently increased expenses in organizations. From the theory of queues, it is analyzed how variables or factors influence the performance of a system and in turn studies are carried out that improve the general performance of each one, for this reason this document is developed with the objective of analyzing the behavior and performance of the queuing system that presents cases of blockages and reprocesses using a combined model of waiting lines and ANFIS (Adaptive Neuro-Fuzzy Inference System).