Propuesta de un plan de gestión de conocimiento para el desarrollo de proyectos con base en las mejores prácticas realizadas en el Banco Pichincha

Abstract

Based on the diagnosis made by the Office of Project Management of the Bank Pichincha in late 2013 which found low level of implementation of projects, low participation of project managers responsible for the Annual Plans of Work (PAT) and / or facilitators in their respective areas, compared to the efficient implementation of projects. Likewise an arrears was identified in assigned tasks, monitoring and control thereof, delays in compliance indicators and percentage of completion. Given these results, this project seeks to fill a need or improvement action against a problem evident in the Bank Pichincha, which focuses on managing a system to facilitate knowledge management projects based on best practices through a solution and / or technological tool that allows for the exchange of experiences and good practices, which resulted in implementation plans to structure both the knowledge management system as the technological solution.