Diseño de un Sistema de Seguridad Perimetral e Interna para la Empresa Américas Business Process Services, en Bogotá D.C.

Abstract

Currently, the way we communicate is based on the facilities that the technology offers us. It is understood as communications technology to the means by which the human being controls or modifies in order to make it easier the exchange of information. Today, that communication behaves like the great tool of the 21st century, it must be handled with great caution since it can be used with objectives that they can harm an individual, society or even the whole world. The evolution technology takes the evolution of technological risks hand in hand, which is why it is necessary to generate projects that mitigate these risks to a great extent, shielding organizations from external attacks that endanger their information and that of its customers. Contact Center activity began in the early 90's in Colombia, from This date has seen a series of technological and market advances, which led to the evolution of the BPO "business process outsourcing", this Outsourcing of business processes allow companies to focus in your business niche and outsource the functions of the business process in service providers which are less expensive and more efficient, than If these processes were generated internally in each company, the call-centers have become, worldwide, one of the most important tools for the marketing and customer service areas of the main companies of the world; However, this permeability of outsourcing in all sectors requires a computer security system that allows confidence to be data that is shared between a client and their provider, when talking about perimeter security, we refer to the way to implement a barrier or wall in our internal and external network, in the design proposed for the company Americas BPS is essential to control and monitor the traffic that goes through the network of the organization, expanding its market cluster meeting requirements computer security techniques and regulations. As a result of this problem, the design of a system of perimeter and internal security for the company Americas Business Process Services, offering a robust, scalable, and high security platform performance with the latest safety standards, in order to offer a better service guaranteeing capacity, availability, security and continuity of the operation.