Documentación de un módulo del software Odoo (ERP) para la toma de decisiones en tiempo real en Serviasistimos S.A.S.

Abstract

This thesis explores the implementation of an Enterprise Resource Planning (ERP) system at SERVIASISTIMOS S.A.S., a Colombian company specializing in technical services. The company faced critical challenges in data management, process standardization, and system integration, which affected its operational efficiency and the quality of service provided to its clients. Through a comprehensive analysis of internal processes and the identification of problematic areas, Odoo software was selected and implemented as the ERP system. This system was customized to meet the company's specific needs, aiming to centralize information, automate processes, and improve real-time decision-making. The implementation results showed notable improvements in operational efficiency, a reduction in rework, and greater control over critical information, facilitating the optimization of technician management and the billing process with insurers. The study not only demonstrates the effectiveness of the ERP system at SERVIASISTIMOS S.A.S., but also serves as a practical guide for other small and medium-sized enterprises (SMEs) facing similar challenges in managing their operations. The importance of technology as a catalyst for continuous improvement and competitiveness in the current business environment is emphasized.