Plan de negocios para la intermediación de peticiones y quejas entre empresas y clientes en Bogotá

Abstract

In Colombia there has been an increase in remote jobs in terms of what it is customer service, Outsourcing and in general Teleperformance; we will carry out the study of our business plan for the creation of our platform which will allow different microenterprises in the country to be able to acquire a PQRS system that helps with its customer service functions and produce a possible sale of the company in the future. platform to said company. We will carry out different market, technical and financial studies in order to conclude the viability of our project, presenting it as added value. Compared to other systems, our subscription model with more affordable pricescompanies that are starting their business and to have a hook in the futurewith these same clients and be able to market the application. Many of these companies.They are currently managed by serving both social networks such as Instagram and Facebook, as well as some by mail or WhatsApp. With the possibility of providing a subscription to our platform, we encourage those companies that until now are starting with their income and that show an increase in the number of your clients to obtain this system and move from traditional methods and sometimes slow to serve customers to an organized and complete system to carry out the attention and management of the response to the different requests.