Documentación de procesos de los Laboratorios de Tecnología Industrial e Ingeniería de Producción de la Facultad Tecnológica de la Universidad Distrital Francisco José de Caldas con miras hacia la certificación de calidad

Abstract

Process documentation of the Laboratories of Industrial Technology and Production Engineering of the Technological Faculty of the District Franciscan University José de Caldas with a view to the certification of quality The present thesis consists of the documentation of processes of the Laboratories of Industrial Technology and Production Engineering Of the Technological Faculty of the Franciscan District of José de Caldas with a view to the certification of Quality, the main objective is to provide documentation based on ISO 9001: 2008. To achieve the above described information was collected from the five (5) laboratories; Starting from this initial information were developed 9 chapters that are: Chapter 1 Generalities of the project, Chapter 2 Generalities of the University Francisco José de Caldas, Chapter 3 Reference frame, Chapter 4 Generalities of the laboratories, Chapter 5 Design of the project, it is necessary to highlight this Chapter 6 where all the documentation of the laboratories is developed and elaborated: the process map, organizational structure, mission, vision and quality policy, quality objectives and process indicators and seven (7) procedures, Chapter 7 Recommendations, Chapter 8 Conclusions, Chapter 9 Bibliography.