Plan de gestión de abastecimiento de repuestos de maquinaria pesada para el almacén de Servitrack Parts S.A.S.

Abstract

The purpose of this report was to generate a supply management plan for heavy machinery spare parts for the warehouse of the company Servitrack Parts S.A.S. To do this, initially an organizational diagnosis was carried out that showed the internal state of the company through tools such as interviews with the company manager and the application of the SWOT Matrix. At an external level, a market study was carried out, where competitors and their specialties in the sector were analyzed, complementing the analysis with the Kraljic matrix. Thanks to the applied analyses, the category of spare parts that should be focused on was determined to improve the company's distinction and provide the best service to customers by leveraging the other categories of spare parts existing in the warehouse. Additionally, an international analysis was carried out, in which the necessary processes and requirements for the import of spare parts were identified, providing a global supply perspective. As a conclusion of the project, criteria were established for the measurement and continuous improvement of the supply process, guiding the warehouse strategy by defining the mission and vision of the purchasing and sales area, in order to guide the growth and optimization of future business operations.