Diseño del Sistema de Gestión para la Dirección del Proyecto Qms Usando la Metodología Scrum y el Balanced Scorecard para la Empresa Alcatel-Lucent de Colombia

Abstract

Quality management and control over processes is essential pillar of any company, and even more when it outsources its services and goes to market in order to find the best provider. But as an infant does not know the world, the new supplier completely ignores the complex system which will be integrated and all the different variables that, when elected, will challenge bombard their systems and their management and business model. Moreover, the company that hires the service does not acquire a simpler problem; this has the task of implementing a management system that helps to fulfill the objectives of quality assurance and synchronization service company. For the company Alcatel-Lucent, supply strategy and the proper administration of its suppliers are one of the fundamental pillars for an efficient management of entire production chain, a generator of great value to the company. The foundations of an empire provide support for the development and in the case of organizations, the supply chain is in the basic part of its structure, because before producing, it has to supply. The document sets out the activities that were developed with the aim of designing a system of effective management system and efficient management concerning the quality of providers of the aforementioned company; These activities will also have a section which describes, detail and justify carrying out an analysis on the role of the importance that these tasks have for the company. Before entering the field it is necessary to know the history preceding this project; in the next section we will take a historical journey into the company, its achievements and the historical moment in which the System Quality Management (QMS) vendor born in response to the requirements of the TL 9000 certification .