Identificación y análisis de las problemáticas presentes en la entrega de notificaciones y/o comunicaciones como resultado de los trámites de la Uaecd desde una visión espacial

Abstract

According to the administrative contentious administrative code (LAW 1437 OF 2011), the result of each procedure (Administrative Act) must be notified, the UAECD is in charge of attending the procedures requested by the users, either of a legal or natural person, based on the above, there are three processes or means by which the notification must be made for the users who perform their procedures, where a response is given according to the times established by regulation; the first process corresponds to the face-to-face notification (citation by correspondence), the second is by electronic notification (e-mail) and the third process is notification by notice (response by correspondence).The UAECD faces difficulties with notification correspondence shipments which makes it imperative to analyze this problem in search of improving the service, the company hired by the entity for the postal service makes a significant number of returns of shipments that could not be delivered; it has a record (database) of all the annual correspondence where a classification is made regarding the states of the deliveries, since this explains in the first instance the causes of the phenomenon of returns.This project intends to georeference these data for the 2017 and 2018 validity periods in the city of Bogotá, as these are located on an alphanumeric basis, in order to use a GIS tool that allows spatial and statistical analysis, thus crossing the information raster and vector, the use of spatial functions and analysis with elevation quotas, determining focus of attention according to the demand of procedures by locality, the areas where there is a possible outdated or non-materialization of nomenclatures and to study in more depth the possible causes of the phenomenon of the returns; it is expected that these results in terms of data and spatial analysis serve as an input to the entity for decision making and the generation of new developments in search of improvement of internal processes in favor of user service.