Diseño de un Modelo para la Gestión del Conocimiento y Medición del Capital Intelectual en la Red de Oficinas de la Banca Comercial de la Territorial Bogotá Norte en BBVA Colombia

Abstract

The main purpose of this work is to explain the contribution that has on the commercial results the implementation of a dynamic model designed for the management of knowledge and measurement of intellectual capital in a service company of the Colombian financial sector. The designed model allows to evaluate the knowledge management and establish the indicators for the measurement of intellectual capital in two phases: the first determines the initial situation of the knowledge management in the network of commercial banking offices of the North Bogota BBVA Colombia By means of a descriptive and factorial analysis with the objective of determining the characteristic variables and the elements with greater incidence to be taken into account for the design of the model; And the second phase evaluates the proposed model using the systems dynamics as a tool for the formulation of a dynamic balanced scorecard that allows to determine the most influential variables for the knowledge management in the network of offices object of the study, to relate their effect on the processes And finally assess the impact on the business results of the business.