implementación del sistema de gestión de calidad basado en la Norma ISO 9001:2015 en la Empresa Incelta S.A.S

Abstract

INCELTA S.A.S is a pyme company dedicated to the manufacture, assembly and distribution of electrical metal products used in the construction and electrical engineering sector. The ISO 9001: 2015 standard, seeks to provide consumers with full satisfaction when purchasing a product, therefore, INCELTA SAS seeks to welcome in each of the activities of its processes the opportunities for improvement provided by the implementation of this, having in consideration to enhance the competitive advantage and growth through customer satisfaction. The implemented project has as a methodology the progressive and continuous analysis of the processes of the organization, both independently and as a whole. Thus, after knowing the objective of each process, a diagnosis is made that allows determining the root causes of the dissatisfaction presented in the clients which is evaluated to determine how much the compliance with the standards of the ISO 9001: 2015 standard is evidenced , after this, the implementation process begins with objectives evaluated throughout the execution, allowing to obtain beneficial results for the organization and above all, for the clients.