Lineamientos para la Optimización del Servicio de Inscripción de Asignaturas en Línea de la Universidad Nacional de Colombia

Abstract

The “Universidad Nacional de Colombia” students – Bogotá branch, have to do their courses inscription in a virtual way, in the allotted dates, through the system information platform. Actually, the system crashes in the middle of the process, because of the congestion of users accessing the platform and the deficiency of resources to acquire new servers. For that motive, this work pretends to propose a model to minimize the access time of the users to the platform and optimize the performance of the existent resources. To accomplish that purpose, there will be applied three phases for its development. In the first place, will be modeled the actual operation of the online courses inscription service of the platform, in second place, will be identified the optimum capacity and time levels of the system, before a collapse, using the Queue Theory. Finally, will be executed a simulation of the optimized model in the Arena® simulation tool to validate its behavior. In this way, the principal result to get is a model that propose a correct operation of the online platform for the courses inscription service without any collapse because of the number of users online and that comply with the established times given by the university for this process. Finally, it’s expected of this optimization to reduce the access time of the users and redistribute the citation of access to allow a better performance of the system and efficiency in the service to allow the institution to reduce the problems and the complains associated to the platform