Propuesta sobre plan de mejoramiento de optimización de tiempos en Mobile Comercial

Abstract

Mobile Comercial is a company dedicated to the purchase, refurbishment, and sale of used cell phones, mainly iPhones. The diagnosis identified problems related to inventory control and traceability, which generate process delays, sales losses, and decreased customer satisfaction. The project’s main objective was to optimize the classification and management of devices through the implementation of an automated process matrix and the evaluation of an ERP system that would allow standardization and reduction of operating times. The methodology included reviewing current processes, measuring the duration of each activity, applying the Westinghouse method to determine standard times, and proposing technological support tools. The results showed that the actual average time to refurbish a device was 67.1 minutes, while the ideal time would be 38.3 minutes, evidencing delays of about 29 minutes per unit. With the implementation of the process matrix, an average reduction of 28% in times was achieved, with significant improvements in activities such as grading, which decreased from 6 to 1 minute. Additionally, several ERP options (Zoho, Odoo, and Siigo) were analyzed as alternatives to integrate and automate inventory, process, and sales management. The study concludes that the current inefficiencies represent significant economic losses due to unproductivity and fewer sales. As recommendations, it proposes adopting an ERP system, maintaining the process matrix, standardizing critical activities, and training staff to ensure the sustainability of improvements.