Plan de Reducción de los tiempos de reintegros de dineros a los clientes de Falabella de Colombia S.A.

Abstract

This paper presents a proposal to improve time money back to customers seeking normalization with electronic means of payment in FALABELLA OF COLOMBIA S.A ; in order to comply fully with the guidelines issued by the Super Administration of Industry and Commerce ( SIC ) , which regulates consumer protection sales and retroventas in retail stores nationwide, through decrees No 0735 April 17, 2013 , 2153 , 1992 , 3466 , 1982 and the Laws 1480 and 446 of 1998 , and the Circular No 10 of 2001 and the Administrative Code of the Ministry of Industry and Trade of Colombia in which it is established no more time 15 working days of the filing of the complaint petition or complaint ( PQR ) , by the customer , and policies of the organization where from a diagnosis the current state of the processes involved is determined and improvements are determined.