Creación del manual de procesos y procedimientos para el departamento de registro y control deportivo de la liga de fútbol de Bogotá

Abstract

This internship was carried out within the framework of the Sports Management program at Universidad Distrital Francisco José de Caldas, with the objective of strengthening the administrative processes of the Registration and Sports Control Department of the Bogotá Football League. The need to establish clear and standardized guidelines for the execution of functions in this department motivated the creation of a Processes and Procedures Manual, aimed at improving operational efficiency and institutional professionalization. During the development of the internship, a practical methodology was implemented, which included direct observation, information gathering, analysis of existing procedures, and the design of improvement proposals. This approach made it possible to diagnose the main administrative shortcomings as well as to identify opportunities for optimization in the department’s recurring processes. The preparation of the manual was based both on the knowledge acquired throughout the academic training and on the experience gained during fieldwork at the sports organization. The project was justified by the need for tools that facilitate the induction of new personnel, improve information traceability, and ensure the proper implementation of regulations and digital platforms, such as the COMET system promoted by CONMEBOL, which is key in modern sports management. Likewise, limitations related to the execution time and the need to continue training processes to ensure the staff’s proper adoption of the manual were recognized. As a result, the manual was successfully delivered and implemented in the Bogotá Football League, contributing significantly to the professionalization of the Registration and Sports Control Department and providing a solid foundation for future administrative improvements within the organization.