Apoyo al departamento de gestión del talento humano de Falabella sede Diverplaza

Abstract

The final report of the internship, "Supporting the Human Talent Management Department" at Falabella's Diverplaza Shopping Center, focuses on improving recruitment, training, well-being, and disciplinary processes, with an emphasis on resource optimization and procedural effectiveness. Using a mixed qualitative and quantitative methodology, a diagnosis of current processes was conducted to identify areas for improvement that will optimize organizational efficiency and employee well-being in the long term. The recruitment and training processes offered were analyzed, as well as dynamic activities and recognition events that foster a positive work environment. Based on the data obtained, improvement strategies for employee well-being were proposed, aimed at increasing motivation, satisfaction, and productivity. This project strengthened competencies in sports administration, human resources management, project management, and strategic decision-making, contributing to the development of a more efficient approach to human talent management within the organization.