Chatbot educativo para un curso de ingeniería de software

Abstract

The following article discusses the importance of implementing innovative didactic resources in software engineering education. It is mentioned that the most commonly used resources in education are markers, projectors, and exercises, but less commonly used resources such as dynamics, seminars, case studies, and computers can increase student participation. Additionally, it is pointed out that a didactic resource like an educational chatbot is not used during and outside of classes. The importance of understanding and considering student characteristics, promoting a committed teaching profession, and rethinking and reconstructing different elements of the curriculum, effectively orienting it towards new educational purposes is emphasized. The social and cultural environment in which educational institutions carry out their activities is one of the conditions for educational change to occur. In this context, it is mentioned that the training of engineers must respond to the requirements of the context, which demands an organization of the pedagogical process focused on the student, developed interactively and collaboratively. The importance of having tools that allow for guiding students' concerns at times when the teacher cannot attend to them and that adapt to students' different learning characteristics is highlighted. The problem raised is how to design an educational chatbot that allows attending to students' questions in a software engineering course. The objectives are to develop the state of the art of an educational chatbot, design an educational chatbot model that allows attending to students' questions in a software engineering course, develop an educational chatbot prototype, and validate the developed prototype. The justification for the project is based on the problems presented by conventional classes, such as the difficulty of associating theory with the real practice of the discipline, low performance, and lack of commitment from students. The importance of addressing the diversity of students and the need for teachers prepared in tutoring topics, youth, and pedagogical strategies are emphasized.