Optimización de procesos de acreditación de alta calidad mediante KPIs

Abstract

The objective of this internship is to contribute to the high-quality accreditation process of the Sports Management career at the Universidad Distrital Francisco José de Caldas through process optimization and the creation of key performance indicators (KPIs). Areas for improvement in academic and administrative processes were identified, aiming for their standardization and efficiency to meet the required standards. During the internship, work was carried out in collaboration with various teams to analyze and enhance workflows, as well as to develop KPIs that objectively evaluate staff performance. The implementation of effective solutions and the use of technological tools for data management and decision-making were essential. The results include the standardization of processes and an evaluation system that recognizes staff performance, significantly contributing to the accreditation and strengthening the academic prestige of the program and the university.