Metodología con enfoque ágil para la dirección de proyectos de mantenimiento de zonas verdes públicas en la ciudad de Bogotá

Abstract

The literature review shows that agile frameworks are not commonly applied in urban forestry projects due to the lack of studies supporting their use in this field. Instead, business plans are predominant, which do not address the specific management needs of such projects. However, methodologies such as Scrum and Kanban were identified as suitable for these types of initiatives, as they enable detailed planning and monitoring. Other agile methodologies, such as XP, Lean, Crystal, and DevOps, are mainly used in software engineering due to their technical focus. Using the MIC MAC method, twenty variables associated with agile frameworks were analyzed, identifying eleven key variables, including continuous adaptation, leadership, effective communication, continuous improvement, risk management, and agile culture. The customer satisfaction was established as the objective variable, while service backlog, user stories, and customer feedback were identified as result variables. Daily meetings and management boards were considered regulatory variables, while pilot tests and flexible roles were classified as secondary levers. One autonomous variable was identified: physical spaces. The validation of the methodological design was carried out in a company through inferential statistical analysis. A significant difference was found in four out of five variables when comparing the month of implementation to the five previous months: Number of findings in grass cutting (increased), Grass cutting compliance rate (improved), Number of unresolved PQRS and emergency requests within the established time (decreased), Tree pruning compliance rate (decreased).