Diseño metodológico para la transición a la norma ISO 9001:2015 del sistema de gestión de calidad de la empresa de Cimentación Fundaciones Y Pilotajes S.A.S.

Abstract

At present, organizations respond to the needs of its customers through its ulfillment of their requirements implementing standards that must constantly be updated and certified. F & P has the certification in ISO 9001 version 2008, which was updated to the 2015 version. To make the update (transition) is key: apply a diagnosis in order to define the existing gaps between the current Quality Management System and the new version; know the context of the organization; and understand the needs and expectations of interested parties. As new requirements in the ISO 9001: 2015 standard are: the identification of the context and the interested parties; the planning of the changes; post-sale service management and knowledge management. The requirements that disappear are the preventive actions that are replaced by risk management, the representative of the management in order to compromise to a greater degree senior management and the quality manual which the organization will determine whether or not it is necessary for their processes. Once the aforementioned aspects have been defined, engineering techniques and tools are developed and applied to comply with these changes, such as the PESTEL analysis (acronym for Politics, Economic, Sociocultural, Technological, Ecological and Legal) to analyze the environment, the power / interest matrix for stakeholder analysis, activities to manage and control stakeholder participation, diagramming techniques for risk management, information management through cloud compunting, satisfaction surveys for the after-sales service , procedure for change management, among other techniques and tools in each of the new requirements. Finally, audits are established to verify compliance with the requirements.