Sistema de gestión de calidad basado en la norma ISO 9001 de 2015 en AVC obras SAS
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AVC OBRAS SAS is a company in the construction sector which has not defined its processes, which has not allowed documenting and standardizing its activities in order to make the processes more efficient and effective, ensuring customer satisfaction. It is necessary that companies engaged in construction identify strategies that allow the proper planning and execution of civil works projects, promoting continuous improvement within organizations and meeting the needs and expectations of its customers. AVC OBRAS SAS has recognized that the implementation of a quality management system based on ISO 9001: 2015 will allow to standardize its processes, improve communication between them, measure causes of non-compliance and implement continuous improvement as a necessary element to achieve quality.