Modelo de implementación de gestión del conocimiento para el área de soporte y mantenimiento de tecnología de inversiones del nordeste

Abstract

Information is one of the biggest and most important assets that companies have today; it doesn't matter if they are small, medium or large surfaces, all of them handle data in all their operations; the only thing they differ in is the way they receive, store and transform them. Much of a company's information is "stored" in its collaborators; since they are the ones who have the knowledge of the processes that are executed day by day, so two of the big problems that management faces is the lack of documentation of the procedures and the rotation of the critical personnel, of this In this way, knowledge management becomes a vital tool to improve and facilitate the transfer of information between employees in a way that generates value and that internal processes develop rapidly. It is proposed to develop the knowledge management model for the Support and Maintenance area of the company Inversiones del Nordeste - INSA - that improves its processes by improving its performance. As a result, a design document of the Knowledge Management Model for the Support and Maintenance area will be delivered to control, document and transfer the information that is handled in the different processes that are related to the area.