Propuesta para la implementación del sistema de gestión de calidad en la empresa STAC JM bajo los requisitos de la NTC ISO 9001: 2015

Abstract

The ISO 9001:2015 standard establishes the requirements for implementing a Quality Management System (QMS) aimed at improving process efficiency and ensuring customer satisfaction. In this context, the start-up company STAC JM, which specializes in the transport of Waste Electrical and Electronic Equipment (WEEE), has decided to adopt this standard as part of its strategy to increase its competitiveness and consolidate its growth. The project covers everything from the initial diagnosis to the execution and monitoring of key processes, both administrative and operational, with the aim of aligning its activities with the principles of quality management, optimizing resources, strengthening its image with customers and authorities, and facilitating its entry into new markets.