Modelo de gestión del conocimiento para la mejora del recaudo empresarial en entidades bancarias

Abstract

This article frames the implementation of a knowledge management model (KMM) based on Arthur Andersen’s management model, focused on an organizational subsystem of the banking context; the collection area, in which there is a high demand for service times, large volumes of data and high computational operability. The purpose of this application is to express operational efficiency, to be reflected in the improvement of processes, services and the minimization of response time to the client, in the same way it will reveal a differentiating factor in innovation and creativity. All this application is faithfully supported by information technologies, which due to the nature of the system are the main tools for its operation. To verify the implementation and resulting improvement, a time was taken in the activities, before and after the implementation, accompanied by a staff survey