Diagnóstico de la prestación del servicio de acueducto en el sector del Barzal de la ciudad de Villavicencio, Meta

Abstract

In the present study, we plan to examine the provision of the aqueduct service in the Barzal sector of the city of Villavicencio, which has deficiencies due to shortcomings in the old infrastructure. Adverse weather conditions further affect the quality of life of the inhabitants. This raises the question of how optimal the service provision is in 2023. The objective of the study is addressed through a general diagnosis, gathering information from various virtual sources. Additionally, an analysis of user perceptions is conducted through surveys and interviews. The results indicate that the company generally provides good service but has minor flaws. The main issue identified is the suspension of service during heavy rainfalls, leaving some users without service for days or weeks. Regarding coverage, it does not encompass the entire city, and in terms of attention, users do not have good communication with the company and do not make use of the PQRS (Petitions, Complaints, Claims, and Suggestions). From all this, it is concluded that the service is mostly good, but improvements must be made to optimize its provision.