Impacto de los servicios de salud de bienestar institucional en la Facultad Tecnológica de la Universidad Distrital Francisco José de Caldas

Abstract

This research aims to understand and measure the impact of health services offered by the institutional well-being department in the technological faculty of the Francisco José de Caldas District University at the student level. The goal is to establish the scope of these services in student well-being and quality of life and how they affect academic performance. Materials and Methods: A systematic literature review was conducted to identify key variables for the design of a well-being model focused on health services. Based on this model, an application instrument was defined for collecting relevant information. Results: An impact model consisting of 5 dimensions was defined: service description, academic performance, quality of life, prevention and promotion, and health status. Using this model, the instrument was applied during the academic period 2023-1, obtaining 56 responses from students in the Technological Faculty. The results were analyzed using Microsoft Power BI and Minitab, revealing that 28.57% of students using health services are between 18 and 20 years old, and 72.96% are male. General medicine is the most used service, while less than 6% of students use physiotherapy services. Overall, more than 70% of students rate health services as good to excellent, though punctuality of medical staff is an aspect to improve. 23.21% of students report having a regular mood during the semester, and 23% of them have an average GPA of over 4. It is 2.09 times more likely to face academic probation at the end of the semester when the student has between 8 and 12 credits. 35.09% of students use public transportation to get to university. 62.5% of students currently work and study simultaneously. Regarding student habits, 51.79% sleep between 3 to 5 hours, and 21.43% report inadequate nutrition due to lack of time, interest, economic reasons, among others. 44.64% of students report knowing about the health services portfolio through word of mouth from peers and/or teachers, with social media being one of the alternative means of dissemination. Most students report undergoing a medical checkup every year, and 12.5% of respondents claim to have a physical and/or mental illness or disorder. Additionally, it was evident that balanced nutrition is a factor affecting the student's quality of life and academic performance. Conclusions: Implementing the instrument identified areas for improvement, including expanding the service portfolio, integrating ICT for assessment, dissemination, and provision of different services, segmenting psychology services according to specific gender needs, support groups focused on study methods, stress-anxiety management, responsible substance use, and psychological support.