Propuesta de un sistema de gestión de calidad para empresas de dotaciones empresariales ubicadas en la ciudad de Bogotá, según la Norma ISO 9001 de 2015

Abstract

This paper proposes the design of a Quality Management System (QMS) based on the ISO 9001:2015 standard for corporate clothing companies located in Bogotá. This study focused on CI CREAR MODA, a textile industry organization that outsources its manufacturing process through outsourcing. The initiative arose from the identification of high levels of nonconformities in garments delivered by outsourcing companies, delays in order delivery affecting customer satisfaction, and reprocessing that reduces profit margins. Using an exploratory and descriptive methodology, an organizational diagnosis is developed, a QMS model is constructed, and a work plan for its implementation is proposed. The project does not contemplate the implementation of the QMS, but rather the proposed design, and is based on current academic sources and regulations.