Diagnóstico de la Aplicación de NTC ISO 9001: 2015 en Pymes de la Industría de Cuero, Calzado y Marroquinería

Abstract

Introduction: The article is the product of the research "Application of the ISO 9001 standard version 2015 in the footwear, leather and leather industry of the Restrepo sector, Bogotá DC" developed at the Francisco José de Caldas district university during the years 2018 and 2019. Objective: Formulate strategies that allow SMEs to apply ISO 9001: 2015 in the leather, footwear and leather goods industry in SMEs of the Restrepo sector of the city of Bogotá-Colombia. Methodology: Surveys and bibliographic inquiry were developed to characterize the industry subject of the study; make a comparison at the international, national and local levels; make the diagnosis of the application of the standard, and propose strategies for its implementation. Conclusion: About 78% of companies in the sector have the potential to be certified in the norm, although they must urgently implement information and communication technologies at the operational and documentary level, and those that are not legally formalized must register before the competent legal entities. Originality: Through this research, strategies for the implementation of ISO 9001: 2015 for SMEs in the Restrepo sector in Bogotá are formulated for the first time. Limitations: The results expose the problems found in a Bogotá cluster, which allow making inferences for the case of Colombia, but it could not be for other countries with higher production or different conditions in the industry.