Estrategias para el mejoramiento de la gestión de servicios de la Subdirección de Innovación de Servicios Tecnológicos (SIST) del Instituto Nacional de Metrología (INM)
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This report lists the activities of the intern Laura Vanessa Jiménez, who was formatively linked through resolution 351 of 2019 within the framework of the ordinary labor practice program of the cooperation agreement between the National Institute of Metrology (INM) and the University District "Francisco José de Caldas" for a period of six months from twenty (20) August 2019. Taking into account that the objective of the practice was to support the Sub-Directorate of Innovation and Technological Services (SIST) in the structuring of databases that allow the implementation of strategies for the improvement of the management of services (Training, Technical Assistance and Aptitude Tests) and collaborate in the review and structuring of documents of the Subdirectorate of Innovation and Technological Services (SIST).
In this report it specifies the progress of the internship activities, under the title "STRATEGIES FOR THE IMPROVEMENT OF THE MANAGEMENT OF SERVICES OF THE SUBDIRECTION OF INNOVATION OF TECHNOLOGICAL SERVICES (SIST) OF THE NATIONAL INSTITUTE OF METROLOGÍA (INM)" where in the first chapter, you will find everything related to metrology at a global and national level and its importance in Colombia, as well as characteristics of how metrology is located and the role of the National Institute of Metrology in the country, which leads to propose objectives for the development of this work within the Subdirectorate of Innovation of Technological Services SIST of the INM and the scope of this in compliance with the CONPES 3957 policy.
In chapter 2, the theoretical framework is located with basic metrology concepts that will help to understand this work more easily, a specific example of traceability (Hass avocado trade), production phases, criteria for distribution and export, accreditation entities and certification, importance of the INM and its relationship with standard laboratories, metrological abbreviations and other organizations that work in collaboration with the INM. In chapter 3 the CONPES Purpose is narrated and a description of the activities carried out in the internship, importance, schedule for the preparation of reports is made according to the resolution issued by the INM; Thus, in chapter 4 the results of the internship can be evidenced, reports that were presented virtually and that will be linked in the respective chapter. Finally, chapter 5 shows the analysis of the results of the information obtained in the consolidation of the databases, which are closed in chapter 6 as a conclusion.