Un método para evaluar el desempeño de los equipos de pruebas manuales en proyectos de software: Un enfoque hacia la calidad final del producto

Abstract

The effectiveness with which the members of the organization achieve the goals, objectives and expected results of their position are evaluated through a systematic, formal and periodic process called performance evaluation (Ross, 2013). Performance measurement processes started in the 1980s when the concept was adopted by Spanish companies, which began to implement it in their operations and personnel to increase their productivity and competitiveness (Padilla, 2021). In the context of software development, performance is perceived as a process of continuous improvement that seeks to increase the quality and efficiency of processes in the delivery of digital products (Pressman, 2010). According to Kanner et al. (2001), the combination of performance evaluation, projects and test execution is crucial for the completion of any software project because quality is directly related to these factors, which means that if one of them fails, the others will also be affected. Due to their intriguing complexity and the presence of several actors and components, software projects require a careful approach to evaluate the performance of the participating teams (Pressman, 2010). This team is essential in manual test execution as it helps to continuously improve software quality by identifying and communicating bugs in time (Kaner et al., 2001). In a large percentage of software projects, methods are established to evaluate developer performance. However, for testing teams there is no specific measurement standard, and this lack of guidelines represents a significant challenge as it makes it difficult to accurately assess the productivity and effectiveness of the testing team.