Mejora en los procesos de gestión administrativa de servicios en la gerencia de gestión corporativa de la Unidad Administrativa Especial de Catastro Distrital (UAECD)

Abstract

The objective of this thesis is to improve the administrative service management processes within the Corporate Management Department of the Special Administrative Unit for District Cadastral Affairs (UAECD). To this end, nine procedures were analyzed using tools such as Value Stream Mapping (VSM) and the Ishikawa Diagram, identifying inefficiencies related to non-value-adding activities, manual processes, outdated documentation, and a lack of system integration.

The results revealed a high administrative burden and opportunities for optimization in most processes. Based on this, improvement proposals were formulated using the AS IS - TO BE methodology, focused on the digitization, automation, and simplification of activities.

It is concluded that the implementation of these improvements allows for increased operational efficiency, optimized use of resources, and strengthened institutional management, contributing to a more agile and value-oriented public administration.